A plan or favorite is missing
Sign in with the same ChatGPT account, open Saved or Favorites, and use the visible reload action. Account data does not move between different sign-ins.
Support
Start with the part that is not working.
These are the fastest fixes for account, source, plan, and data questions during the public beta.
A store or recipe source is unavailable
Check the capability label. Live data, weekly ads, shopping handoffs, and official-site links are different connection types. A source can also be temporarily unavailable without erasing your saved plan.
The AI did not choose enough dinners
The planner keeps complete-dinner and exclusion rules ahead of quantity. Use Search more, change an input, or loosen a filter; held recipes remain visible with a reason.
I want a copy of my data—or want it cleared
Open Account, then Privacy & data. Export downloads the retained account records; the confirmed clear action removes the listed kitchen records but not the external ChatGPT sign-in account.
Direct support
The public support channel is being connected
A dedicated address at CooksIntelligence.com will be activated before public access opens. Until then, continue in the ChatGPT or Codex task where you received this beta. Do not include passwords, retailer credentials, payment details, medical information, or recipe-site subscriber content in a support message.